Order Requirements
All International Orders must include:
- Shipping Address
- Invoice Address
- Method of Payment — PO or Credit Card
- VAT/Tax Exemption Number
- Import Permit Number (If appropriate)
- Courier Account Details- Provide a FedEx, DHL or UPS Account Number or Request that ART prepay and add to the invoice shipping charge via FedEX
- Order Confirmation Contact — Name/email address or Fax Number
ORDERS: Must include Product Number/Description/Unit/Size/Quantity
ORDER CONFIRMATION: All orders are confirmed prior to shipment and must include a contact email address or Fax Number for receiving the Order Acknowledgment.
SHIPPING CONDITIONS: Product will ship at the appropriate temperature condition; ambient box or insulated carton with coolant gel or dry ice When appropriate a product in FROZEN liquid form will be lyophilized for international transport.
FREIGHT COURIER: All orders are shipped via FedEx International Priority direct to the customer unless noted on customer order. If a FedEx account number is not provided, the freight charge will be added to the final invoice. For DHL or UPS shipments the receivers account number is required.
INTERNATIONAL DOCUMENTS: A $25.00 fee will be added to the invoice for preparing the necessary documents for customs clearance.
AUSTRALIAN CUSTOMERS: Please provide the required Import Permit Documents/AQIS Permit Number PLUS Commodity Name/Condition Number to reference for Customer Permit requirements
DUTIES/TAXES: The payment of duties and taxes are the responsibility of the receiver and will not be included on the invoice.
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